FAQ: Ogre Battlefields
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Steve Jackson Games - Kickstarter Refund Policy

Steve Jackson Games has a no questions asked refund policy on your Kickstarter pledges.

Below you will find information on how your refund will be addressed based on when it is requested.

  • Refund within 14 days of project close: We will process a 100% refund of your pledged amount. This will be completed through Kickstarter.

  • Refunds after 14 days of project close: We will process a 90% refund of your original pledge amount. This will be completed through Kickstarter.

  • Refunds for a return: We will process a 90% refund of your original pledge amount upon receiving your return. BackerKit add-on items will be refunded at 100% rate. Shipping fees will not be refunded. All returns must be unopened and in original condition. To start a return, please contact Kickstart@sjgames.com

(At times Kickstarter refunds will not process, and we may use another method such as PayPal to refund the same 90% of your pledge. We will reach out to you if this situation arises.)

Why only a 90% refund?

https://www.kickstarter.com/help/fees?ref=faq-basics_fees

As you can see above, Kickstarter charges a 8-10% fee for each pledge. After 14 days, we can no longer recover those fees. Due to this, 10% of your pledged amount on Kickstarter will be retained to cover Kickstarter and payment processing fees, as well as the time it takes to address your refund.

BackerKit Refunds - BackerKit does not retain fees in a refund, so any amount refunded through BackerKit will include 100% of the amount charged. You will still be subject to a 90% refund if your whole pledge is cancelled.

Last updated: December 05, 2018 13:13

United States Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • US rewards will be shipped from within the US.

$60 reward - $15 $90 reward - $18 $95 reward - $16 $110 reward - $18 $120 reward - $19 $135 reward - $20 $250 reward - $35

These prices include both Hawaii and Alaska.

Last updated: December 05, 2018 12:01

Canadian Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • Canadian rewards will be shipped from within Canada.

$60 reward - $18 $90 reward - $21 $95 reward - $19 $110 reward - $21 $120 reward - $22 $135 reward - $23 $250 reward - $50

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country's customs.

Last updated: December 05, 2018 12:01

UK Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • EU and UK rewards will be shipped from within the UK.

$60 reward - $18 $90 reward - $21 $95 reward - $19 $110 reward - $21 $120 reward - $22 $135 reward - $23 $250 reward - $50

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country's customs.

Last updated: December 05, 2018 12:01

European Union Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • EU rewards will be shipped from within the UK.

$60 reward - $18 $90 reward - $21 $95 reward - $19 $110 reward - $21 $120 reward - $22 $135 reward - $23 $250 reward - $50

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country's customs.

** Malta, Greece, Bulgaria, Romania, and Estonia will slightly higher fees due to increased costs to mail into these countries. The exact amounts will be available during the BackerKit phase.

Last updated: December 05, 2018 12:01

Australian Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

$60 reward - $25 $90 reward - $28 $95 reward - $25 $110 reward - $28 $120 reward - $29 $135 reward - $30 $250 reward - $60

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country's customs.

Last updated: December 05, 2018 12:01

Rest of World Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

If your country was not covered in the above list, your shipping estimates are as follows.

$60 reward - $50 $90 reward - $60 $95 reward - $50 $110 reward - $60 $120 reward - $60 $135 reward - $60 $250 reward - $90

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country's customs.

Last updated: December 05, 2018 12:01

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://ogre-battlefields.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us